Privacy Policy
This policy explains how Nature Fiesta collects, uses, stores, and protects customer information while operating the store.
Information we collect
We collect the information needed to run the store, including name, mobile number, email address, saved addresses, pincode checks, order details, return requests, review content, giveaway entries, bulk purchase inquiries, and support messages.
How we use information
We use customer information to create accounts, confirm serviceability, process orders, manage Cash on Delivery payments, provide delivery and support updates, handle returns and refunds, manage reward points, respond to inquiries, prevent misuse, and improve the shopping experience.
Uploads and images
Product, category, giveaway, and review images may be stored in configured application storage or object storage. Damaged-product return evidence images are stored privately and are used only for return review and support handling.
Activity logs
We may keep customer and admin activity logs such as login, logout, address changes, order actions, return actions, and admin operations. These logs help with security, support, troubleshooting, and audit checks. Activity logs are retained for a limited period based on the app configuration.
Communication
We may contact customers by email, phone, WhatsApp, or future notification channels for order updates, support, return decisions, back-in-stock alerts, pincode serviceability leads, giveaway information, and important account or policy updates.
Sharing of information
We do not sell customer information. Information may be shared only with service providers required to run the store, such as hosting, email delivery, object storage, analytics, payment gateway providers when enabled, and courier or logistics partners when integrated.
Customer choices
Customers can update account profile details, saved addresses, and communication details from their account where available. For data correction or deletion requests, contact Nature Fiesta support.
Security
We use reasonable technical and operational controls to protect customer data. No online system can be guaranteed to be completely secure, so customers should keep their login details private and contact support if they notice suspicious account activity.
Policy updates
This policy may be updated when app features, data collection, payments, shipping, notifications, storage, or legal requirements change. The latest version published on this page applies to the website.