Refund & Return Policy
Returns are available for eligible delivered orders and are reviewed by the admin team before approval or rejection.
Return eligibility
Return requests can be raised only for delivered orders within 7 days from the delivery date. If the return window has ended, the website will not allow a new return request for that order.
Partial returns
Partial returns are allowed where only selected items from an order need to be returned. The return quantity cannot exceed the quantity purchased or the remaining returnable quantity for that item.
Damaged products
For damaged product returns, customers must select the damaged reason and upload at least 1 image. A maximum of 3 images can be uploaded. These images are stored privately and used by the admin team for review.
Other return reasons
Customers can choose the other reason and add a clear explanation. The admin team may contact the customer if more information is needed before a decision is made.
Approval process
Return requests are sent to the admin team for review. Admin can approve or reject the request and must add a reason. The latest return status and admin reason are shown in the customer's return history.
Refund handling
For Cash on Delivery orders, refund handling will be coordinated by support after the return request is approved and the returned item condition is checked. The final refund method and timeline may depend on the order, product condition, and operational process.
Non-returnable cases
A return may be rejected if the request is outside the return window, images or details are insufficient for damaged product claims, the item was misused after delivery, the return quantity is invalid, or the product condition does not match the submitted reason.
Cancellations
Customers may cancel eligible orders before shipment or fulfilment reaches a stage where cancellation is no longer possible. A cancellation reason may be required.
Reward points
Reward points are not credited instantly. Eligible points are kept pending and are credited only after delivery and completion of the 7-day return window, subject to order status and return/refund activity.